Refund policy
Return, Refund & Exchange Policy
PK Sim Designs offers both digital products and physical products. Because these product types are fundamentally different, they are subject to separate return and refund policies.
Digital Products
Due to the instant delivery and electronic nature of digital products, all digital sales are final.
We do not accept returns, refunds, or exchanges for digital products, including but not limited to:
- Change of mind
- Difficulty during setup or installation
- Compatibility issues with a customer’s specific hardware or software configuration
- Incorrect assumptions about product functionality
- Sale items
- Gift cards
Physical Products
Physical products may be eligible for return or replacement only if they arrive damaged, defective, or were shipped incorrectly.
Returns based on buyer’s remorse, accidental purchases, or normal wear and tear are not accepted.
Additional information regarding physical product returns, warranty coverage, and shipping will be provided on the applicable product pages.
Customer Support
We proudly provide support before and after every purchase.
If you have questions about compatibility, installation, or product functionality, we encourage you to contact us before purchasing.
Many setup-related issues can be resolved quickly with guidance, and we’re happy to help.
Contact
If you have questions regarding this policy or need assistance, please contact us at: